FAQ
Quick answers to common questions. For anything else, use the button and we'll get back to you.
How long does shipping take?
Most orders are made or prepared specifically for you, so please allow approximately 1–3 business days for processing before dispatch (slightly longer during busy periods). See our Shipping Policy for UK and international delivery details.
Do you ship internationally?
Yes, to selected international destinations. Delivery times vary by destination, and customers are responsible for any import duties, taxes or customs charges that may apply.
Can I return my case if I change my mind?
Personalised and custom-made cases (including any case created using your own photos, artwork or text) cannot normally be returned for a change of mind. Eligible non-personalised products can be returned within 14 days of receiving your order. See our Returns & Refunds Policy for full details.
What if my case arrives damaged, faulty or wrong?
Please contact us as soon as possible with your order number, a description of the problem and clear photographs showing the issue, and we will offer a replacement, repair or refund as appropriate.
How do I make sure I order the right case for my phone?
Please check the exact model of your device before completing your purchase. If we manufacture and supply the product correctly according to the model you selected, choosing the wrong model does not make a personalised product faulty.
Is payment on this site secure?
Yes — payments are processed securely by Stripe. We do not need to store your complete card details ourselves.
How can I contact you?
Use the button at the top or bottom of any page, and we'll get back to you.